Once we have received your order, you will be sent an order confirmation email to the email address provided at checkout. This should come through within an hour of your purchase. If you are unable to locate your confirmation email, please check your spam or junk folder.

You will also be able to find your order confirmation in your Rhodes & Beckett account under the orders list.

If you do not receive an email, please contact our customer service team through our CONTACT US portal so that we can ensure that everything has been processed correctly.

Yes. You will need to register an account with Rhodes & Beckett to place your order. Once you have created an account you will be able to; edit your account information, store multiple addresses, check the status of your order, as well as benefit from exclusive offers and promotions.

If you are unsure as to what size you are, you can refer to our SIZE CHART.

We accept all major credit and debit cards. We also accept AfterPay.

All prices are displayed in Australian Dollars and include Australia's Goods and Services Tax (GST) of 10%.

Once you have placed your order, our picking and packing process begins to ensure that we can ship your order as quickly as possible. Unfortunately, we are unable to allow any changes to already submitted orders. This includes updating your sizing, styles, adding or removing items from your existing order.

If you have ordered the incorrect size or style, you will need to return the item for an exchange. For further details on how to return your items, please refer to our RETURNS page.

Yes. If your order has not been shipped, we can update your delivery address. Please contact our customer service team through our CONTACT US portal with your new delivery address.

Once your order has been shipped, we can place a request with our courier to re-direct your parcel. However, this is not guarenteed and in some cases your parcel will be returned to us for re-shipment.

To avoid any delays, please double check the shipping address on your order prior to checkout.

Yes. You can cancel your online order before it is picked and packed. Please contact our customer service team with your order number details through our CONTACT US portal.

If your order has already been picked and packed, unfortunately it cannot be cancelled. Once your parcel has been delivered, you will need to return the items to us. For further details on our returns policy and how to return your items, please refer to our RETURNS page.

Unfortunately, once your order has been placed, we are unable to add your discount code or gift card to the payment on your order.

If you would like to reset or you have forgotten your password, please go to the log in page and click on 'Forgot Password'. You will then be asked to enter the email address you used to create the account. Click submit and you will be emailed a reset password link.

If you experience any issues, please contact us through the CONTACT US portal.

WITHIN AUSTRALIA

We aim to ship your order as quickly as possible. The processing timeframe will depend on what items are on your order. Our suits & shirts are made to order, specifically for you. Shirts and suits are typically dispatched within 10-15 business days from your order date.

Once your order has been processed and dispatched from our warehouse, your order should be delivered within approximately 3-5 business days. Please allow for additional delivery time to regional areas.

INTERNATIONAL

Delivery time is dependent upon destination country. Most orders will be delivered within 7-12 business days after your order has been processed by our warehouse.

*Please note that orders placed during sale events may be subject to delays.*

You will receive a shipping confirmation via email with your tracking details as soon as your order leaves our warehouse.

For further information on delivery and shipping, please refer to our SHIPPING page.

At Rhodes & Beckett, we are deeply committed to sustainability and preserving our planet. In pursuit of this objective, we only produce the suits and shirts that you require in order to minimise waste. Meaning, our suits and shirts are now meticulously crafted on a made-to-order basis.

Your online purchase may be returned for an exchange, credit note or refund within 120 days of your purchase.

All items must be returned in their original condition. That is unworn, unwashed, and unaltered. If your returned items do not meet our return conditions, the items will be sent back to you.

Please note that for reasons of hygiene, we are unable to accept returns or exchanges on Reusable and Disposable Face Masks.

For further details on our returns policy, conditions and instructions on how to return your items, please refer to our RETURNS page.

Our online team take every care to ensure you are sent the correct item, free of any defects. However, if you receive an item you believe to be faulty, damaged, or incorrect, please contact us immediately through the CONTACT US portal with; your order number, a brief description of the issue and, if required, a few images. We will then advise you with the next steps on how to obtain a replacement, repair or refund.

Please note that faulty items must be assessed in person.